As is true for most websites(and in the case of mobile applications), we also gather information about the user and store it in log files in order to record interactions between the user and our system.
We use our log files to hold a record of activity on our web server to identify the user of the site, including Internet Protocol (IP) addresses , operating system information, browser type, internet service provider, location, date and time of site visit and general visitor activity on the site. This information is used to measure user trends and track user movement in and around the site. Internet Protocol address are not linked to any data that is personally identifiable.
Information recorded by us
We record and develop information about the user depending on the nature of interactions with us.
Contact and geolocation information – We may record information that the user may provide such as name, email, socia media handles, phone number, address
Purchase and preference information – we may collect information regarding the users order history, browsing history, trends and preferences.
Internet and network activity information – We may collect information that the user posts on our site, on any public platform, or any third party social media platform related to our company. We may also collect information that might include device identifiers, browsing and search history on our sites and what site the user visits before and after our site visit and includes user interactions with our digital ads.
Demographic information – We may collect data that provides us certain statitical information that reveals information regarding age, gender or any other information revealed during the use of our site. This information so collected may be used as part of our reviews, opinion polls and studies.
How is this information collected by us
Voluntarily – We record information users voluntarily and actively provide when they register to use the services of our site. We record user information when you contact us through phone or email or when you post a comment on our website.
Automatically – We also record information that we get automatically, such as server and http logs. We record information when you register an account or purchase our product/ services and other such information through technical tracking tools like beacons, google analytics and cookies. We collect this information when the user interacts with our website, advertisments and emails that we or our vendors send to the user. We collect this information over a period of time and accross various devices.
Third Party – Information can be recorded when the user uses an integrated social media feature on our website. Information shared on this third party social media site may be recorded by us. We also work with business partners that give us information about the user that they have collected directly or indirectly.
How do we use this information
We combine information about you in a variety of ways. These actions allow us to understand the user / customer preferences more holistically
We may use the information to create a communication with the user. We may contact the user for any promotional and marketing purposes. In this regard we may send you information about our new products/ services and promotional offers and may include you in our newsletters. We may also use the information in our company assessments, reviews and opinion polls that gives us an insight into customer trends and interests.
We may use the information to reply to requests or queries on our site or to improve our website, products and services. We may use the information to fulfill orders and communicate with the user and to make offers for related products or services that we think will interest the user.
We may use the information we get directly/ indirectly from the user or the information we recieve about the user from any other third party
We may use information for security purposes and /or to protect the interests of our company/ or our website and our customers.
we use this information as otherwise permitted or required by law or as we may notify you.
Sharing of Information with third parties
We share information about the user within the company and its subsidiaries, business partners, vendors and marketing companies who perform services on our behalf or co sponsors of a product or service on our behalf or endorsed by us. These partners may send the user marketing information by mail or email. Some of our business partners, vendors, marketing companies who perform services on our behalf may be located outside India.
We will share information in order to comply with the law and /or to protect ourselves. We may share information if we are required to by a government agency or investigating body. We may share information if we suspect potential fraud in any activity related to our company, website or any other activity related to our company or website.
We may share information with any successor to all or part of our company or business.
We may share information for other reasons we may describe to you.
You have choices regarding our use of your information
The user can opt-out of receiving our marketing emails or messages. To stop receiving our promotional emails or messages, follow the instructions in any promotional message you get from us. If the user chooses to opt -out of our marketing emails/messages, transaction messages through messages and /or email will be sent to you regarding your purchase of products / services with us.
You can control certain tools on your mobile devices. For example, you can turn off the GPS locator on your phone. You may also disable the cookies options in your induvidual browser options. An elaborate description of the cookies options is detailed in a seperate policy -cookies policy
Third party sites
We do not knowingly collect and use information from children below the age of 13. If you are a parent or legal guardian and feel that your child has divulged certain personal information on our website, please feel free to email us at the address mentioned in the griviences clause. We will respond to the email accordingly.
Grievience officer clause
In accordance with the Information Technology Act 2000 and the rules made thereunder, please find available below, the contact details of the grievience officer for:
1st Floor, VRL Logistics Compound
OLD Port Road, Bunder
Mangalore – 575 001.
This policy constitues only the online policy for the visitors to the company website and for the information collected therein. In no way shall this policy be construed to be a policy for information collected offline or physically at our company or through any other third party.
We ay update our policy from time to time. The user will be informed of any material change in the policy as required by law. We will also post an updated policy on our site.Please check our site periodically for updates .
Incase of any dispute arising from the terms of this policy, shall be governed by the laws of India.